Shipping policy

All orders are processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation and payment. Customized shoe orders may take additional time to produce, typically 5-10 business days, depending on the complexity of the customization.

We offer various shipping methods to meet your needs. The estimated delivery time depends on your location and the shipping method chosen. Please note that delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control, such as customs delays or carrier issues.

- Standard Shipping: 10-18 business days

- Express Shipping: 7-15 business days

Before we ship your order, we will send you photos of the products for your confirmation. This is to ensure that the items meet your expectations and are free from defects. Once you confirm that the products are satisfactory, we will proceed with shipping. If you notice any issues in the photos, please contact us immediately so we can address them before shipping.

- All Shoe Orders (Customized and Non-Customized)**: Once you have confirmed the product photos and we have shipped your order, we do not accept returns, refunds, or exchanges. This policy applies to both customized and non-customized shoes. Please ensure that you carefully review the product photos and confirm your satisfaction before we proceed with shipping.

  

- Customized Shoes**: Due to the personalized nature of custom shoe orders, we do not accept returns, refunds, or exchanges under any circumstances. Please make sure to review the product photos we send before confirming the shipment.

Shipping costs are non-refundable. If you have any issues with your order, please contact us before confirming the shipment.

We ship internationally. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. We recommend checking with your local customs office for more information.

FASTSTAR is not responsible for lost or stolen packages that are marked as delivered by the carrier. If you have any concerns about the delivery status, please contact the carrier directly.

If you have any questions about our shipping policy, please contact us at [email protected].